Complete 10 pages APA formatted article: Business Process Intelligence. At the outset, the author highlights the importance of improving the efficiency of business processes. The author opines that improvement in processes tends to have a positive impact on the financial performance of the organization.
The tough business environment has necessitated the need to continuously monitor business processes and become a responsible corporate citizen. Fortunately, technological advancements have made life easier for companies to manage the intricacies of the present day competitive world.
The paper argues that the convergence of business intelligence (BI) and business process management (BPM) software has given a big boost to business process intelligence (BPI). The author cites the example of a retailer who is grappling with chinks in the order-to-fulfillment process, declining customer satisfaction rates and an increase in the incidence of stock outs. All these aspects have resulted in a decline in the revenue. The retailer can tide over the crisis by measuring and monitoring each of these activities objectively.
The paper highlights the importance of aligning decisions at all three levels. strategic, tactical, and operational. The key to success is not measuring historical performance but managing performance at all the three aforesaid levels of decision making. The strategic level sets organizational goals and objectives while the tactical level provides direction to personnel to achieve these objectives. The operational level executes these plans. The business processes, defined as a set of interconnected tasks linked to an activity that spans functional boundaries, are critical to the success of an organization. They have the potency to deliver incremental and evolutionary value. It is possible to link and automate various business processes. The challenge is to align the IT investments in a manner that yield greatest results.