The micro analysis of organisational behaviour helps any business to understand the potential conflict issues within the individuals of the organisation. Most of the conflicts generate from the diversified work force of any organisation (Robbins and Judge, 2012). The workforce of this organisation is mainly diversified by age, race, and ethnicity. The organisation possesses different generation of workforce such as baby boomer, generation X and generation Y (Ibec, 2015a). The baby boomers of the organisation are mainly the sales managers who are within the age bracket of 45-65 years. Generation X employees or the supervisors fall in the bracket of 28-45 years. On the other hand the generation Y employees who are the call centre operative are aged between 20-27 years. These generation diversity causes difference in work related expectation and characteristics. These differences between these generations can be judged to understand the reasons behind the conflict within the workforce.
The study of the differences of these employee generations has provided a clear view about the potential reasons of the conflict. The difference in work ethics, skill sets and attitude towards the jobs are causing conflict between different generations of the employees in the organisation. The different level of tolerance of these groups is creating conflict within the employees of different levels. The absence of proper interaction and communication is also causing problems within the employees and their managers.
Another reason behind these conflicts is the cultural and racial diversity of the organisation. The employees of this organisation are from different race, religion and ethnicity across the world.