At Online Essay Help we have a team of professionals with whom we work to exceed your expectation on the quality of the paper delivered. We have many returning customers due to the high customer satisfaction rate. Regardless of this, we have developed a special refund system that allows you to request and receive a refund at any stage of your order.
This is due to our mission in creating a special place where customers can be comfortable and have all their academic needs satisfied. We understand that everybody is worried about their money and they need a guarantee to receive quality work for the money or their money back. This is why we have created a clear and transparent money-back guarantee. Feel free to order and work and do not hesitate to contact us if you have any questions.
The following are cases where your money will be refunded upon request and the possible amount of refund.
The first step in order cancellation is contacting our support team. You can contact them via call, live chat, or email as soon as possible. This should be followed by a cancellation message on your personal order page to confirm your intention to cancel the order. The following are refund percentages you receive in different cases.
100% refund- This is also referred to as a “full refund”. To get a 100% refund, you must cancel the order before it is assigned to a writer. If a writer has already started working on your order, he/she must be refunded for work done. You can check the order status on your personal order page to determine whether your order has been assigned to a writer.
70% refund- If the order status indicates that a writer has already been assigned your order, you can receive up to 70% refund. This also applies when a writer has started working on your order and less than half of the order deadline time has passed.
50% refund- You can get up to a 50% refund if you cancel your order when more than half of the order deadline time has passed. This is why it is always important to cancel your order as soon as possible and if possible before the order is assigned.
30% refund- You can receive up to 30% refund in a very rare case where you did not approve your paper after delivery and the circumstances of order cancellation were beyond your control. This happens in very rare cases.
It is important to NOTE that once your paper has been completed and delivered on or before the order deadline, you do not have any right to cancel the order and receive a refund. For a completed order, you can only request a refund on the quality concern. This is made possible by clicking on the refund button on your personal order page.
You are entitled to a 100% refund if you pay for the same order twice. If you realize that you have made this mistake, contact our support team via email, live chat, or call informing us of the mistake. Once this has been done, forward both receipts to our personal email address. On checking the two receipts the extra amount will be refunded to your account.
Contact our support team as soon as possible if you realize that you have mistakenly placed two identical orders. This should be done before both orders are assigned to a writer for you to receive a 100% refund. Once both orders are assigned to a writer, the guidelines to order cancellation will be followed and the amount of refund will depend on the same.
At Online Essay Help deadlines are strictly followed. This is because we are aware of the negative impact a late delivery might have on your academic life. Our team of highly qualified professional academic writers is dependable as they can write custom essays from scratch and deliver them before the stated order deadline.
Although we are very strict when it comes to on-time-delivery of essays, your paper might be delivered late due to unavoidable circumstances. In such a case, the following criteria will apply.
You are not entitled to a refund if the lateness of your order was as a result of you uploading the extra materials late or giving incomplete instructions.
You are entitled to a partial refund through price recalculation in a case where the first version of your order is delivered late. Order price will be recalculated according to the actual delivery time making the cost lower. The extra amount will be refunded.
You are entitled to a 7% refund if your long-term order is delivered late. Contact our support team to request a partial refund.
You are entitled to a full refund in a case where the first version of your paper is delivered late and you do not approve the paper. If you receive a full refund, you do not have the right to use the delivered paper. The paper will be published on the internet for commercial purposes. If the paper is googled or checked by online plagiarism detecting software, it will link back to our website.
Do not hesitate to contact our support team if you realize that your order deadline has passed and the paper has not been submitted. To request a lateness refund, contact our support team through call, live chat, or email. This should be followed with a note on your personal order page.
Revision deadlines are set independently from the original order deadline. We do not offer price recalculation or delay refunds on order revisions.
It is important to ensure you give the writer enough time to tackle all errors when setting the revision deadline. This calls upon for the need to set your order deadline earlier than your actual deadline to ensure there is enough time for a possible revision.
In some rare cases, you might not be completely satisfied with the quality of the paper delivered to you. If this happens, you have the following options.
The following are the steps followed when requesting a refund in a case where you are not fully satisfied with the order delivered to you but you accept the paper and decide to revise the paper yourself. Due to this, you decide to request a partial refund.
The following are cases in which your dispute will be canceled after which no refund is possible.
The following are the options you have if you are completely dissatisfied with the quality of the order delivered to you.
The following are the steps to follow when requesting a full refund.
The following are cases in which you might not get a full refund.
If your request is accepted and you are granted a full refund, you do not have the right to use the materials that had been delivered. Such materials are posted online for commercial purposes where they link back to our website when searched using plagiarism detecting software.
Progressive delivery orders are long orders that are completed and delivered in parts upon the completion of each part. These orders have a deadline of 10 to 14 days or more. A revision request is limited to 21 days after the initial order delivery. It is important to review each part before approving it as once the part has been approved you are only entitled to a partial refund. Once you press the approve button, the writer starts working on the next section of the order. You can only request and receive a full refund for a part that has not been approved. The 10% progressive delivery fee is also non-refundable.
Writer samples are provided at a non-refundable fee of $5 upon request. It is your responsibility to ensure you check any samples provided to you on time. You only have two hours to review the samples and decide whether you want to change the writer or not. Failure to request another writer within 2 hours is viewed as your acceptance of the writer who had been assigned to your order initially.
The writer’s preference fee is refundable in a case where you pay to have your order assigned to an advanced or a native speaker but the writer is not available. In this case, we will select the best available writer to work on your order and the fee you had paid for the writers’ category will be refunded.
You can request to have a list of all sources used in processing your order delivered together with your paper. Once the copies of the sources used are delivered with your order, the fee becomes non-refundable. If the sources are not delivered upon the delivery of your paper, the fee will be refunded upon request or you can still request to have the sources delivered.
Quality based refunds are processed within 14 days from the time you provided documents to support your claim. This will give our Dispute Resolution Department enough time to review your claim and decide the amount of refund you should receive.
Other refunds resulting from payment errors or order cancellation will be processed within 3 to 5 business days.
It might take a longer time for the amount refunded to reflect in your account as some bank requires more time to process the reimbursement procedure.
Ensure you provide all the instructions, files, links, and details required to successfully complete your order when filling the order form. If you realize you omitted some important files or materials, upload them on your personal order page as soon as possible. Contact our support team to ensure the writer gets the materials immediately they are uploaded.
Maintain communication with the writer assigned your order to ensure everything goes on well and the writer can easily get your help if they need clarification or additional information. This can be done through the special messenger on your personal order page.
Our support team is available 24/7 and thus you can contact them at any time of the day or night for any type of inquiry or assistance. You can also track the status of your order on your personal order page where order status is posted to ensure everything happens as per your expectations.
It is our joy to ensure that we have enough and highly qualified academic writers to handle all orders placed by our clients. In some unfortunate cases, we might not have a writer to work on your order at that particular time. This means we might need more time to find a writer to work on your order. If this time is not available, you will be informed as soon as possible to give you time to find more options for your order from other sources. Your money will also be refunded in full before long.
You can request to have a different writer revise your paper if you are not completely satisfied with the quality of the paper delivered to you. If we can’t find a suitable writer to revise your paper, you will be informed of the unavailability of a qualified writer to work on your order’s revision. Our Dispute Resolution Department will review your claim and you can receive a partial refund. You can request a refund by pressing on the “refund request” button on your personal order page.
For all full refund requests, the refund must be requested within 14 days from the time the last version of your paper was delivered. All partial refund requests must be placed within 14 days from the day the first version of the order was approved.
All orders are automatically approved by the system 14 days from the time the last version of the order is delivered. This means that you only have 14 days to review your paper and request a full refund or a free revision if the paper does not meet your expectations.
From the moment the paper is automatically approved by the system, you have 14 days to review the paper and request a free revision or a partial refund. After the 14 days, it becomes impossible to request and receive a refund on your order.