Samuel Truett Cathy, the Chief Executive and founder of the restaurant believes that individuals must have the opportunities to enhance their living standards through serving the communities (Chic-fil-A, 2013). Some customer offerings include chicken entrees, salads, waffle fries, sandwiches, desserts and fresh-squeezed lemonade. The high expansion success can be dedicated to the committed franchise owners and emphasis on product quality (Chic-fil-A, 2013).
In 1946, Samuel Truett Cathy opened the first Dwarf Grill restaurant in Atlanta. He introduced Christian values to the restaurant since its inception (Chic-fil-A, 2013). Cathy has overseen the expansion of the restaurant to more than 1,700 outlets in 39 states across the United States. He is a committed servant leader who believes in serving others without expecting a return and making a difference in the communities (Chic-fil-A, 2013). Cathy has built his restaurant bases on the values of quality, hard work, biblical principles, humility and the restaurants have a ‘closed-on-Sunday’ policy. Cathy holds several awards and recognitions including the President’s Call to Service Award (2008), William. E. Simon prize for Philanthropic leadership (2008) and Cecil B. Day Ethics Award (2007). Chic-fil-A has grown to become the second largest quick-service restaurant in the United States based on annual sales (Chic-fil-A, 2013).
The mission of Chic-fil-A is to ‘glorify God by being faithful steward of all that is entrusted to us. and to have a positive influence on all who come in contact with the restaurant’ (Amason, 2010). The company has remained faithful to the mission through its corporate sponsorships, WinShape Foundation and several social responsibility initiatives that aim at helping the needy in the communities. The vision of Chic-fil-A is to become a leader fast food restaurant industry and satisfy the changing needs of the customer (Amason, 2010).