Frequently Asked Questions

Order Placement and Payment

How do I place my order?

Frequently Asked Questions: The order placing process is very simple and it will only take a few minutes of your time. Click on the “order my paper” button and you will be taken to the order form. Fill in all your order requirements on this page not omitting any important details. In case you already have an account on our website, you can log in to your account and press on the “my orders” button at the top of the page. From the options provided select “new order” and you will be provided an order form to fill your order details. Carefully fill your assignment instructions and place your order by press the “submit” button.  

How do I make payments and when?

At Online Essay Help, all payments are made through online secure money transfer services. Once you have submitted your order, you will be requested to make payments immediately. Choose the most convenient payment method and pay for your order. Your order will not be assigned to a writer until payment is made in full and the payment authorized. That’s why it is important to pay as soon as possible. 

What payment methods do you accept?

We accept payment through PayPal and all the other major credit and debit cards. PayPal is the most used payment method as it is acceptable in most countries in the world. It is also a faster, secure, and simplest online payment method to use.

How do I know you have received my payment?

Once we receive your payment and the payment has been authorized, an email notification is sent to the email address you have shared on your account. This informs you that your payment has been received and the processing of your order will begin as soon as possible.

How do I upload files for the writer?

You can upload your files when filling the order form or on your personal order page after you have submitted your order instructions. When filling the order form and giving order instructions you will see an option for “additional material”. On this option, you can either “browse” or drop the files you need to upload with the order form.

In case you forget to upload the files with the order form, you can still upload them by pressing the “files” button on your personal order page. Please ensure you upload any important files as soon as you place your order for the writer to review them before they start working on your order. If you have any problems when uploading the files, do not hesitate to contact our support team via live chat for assistance.

Order Processing and delivery

How long does it take to complete my order?

When filling the order, you will find the “deadline” option where you are supposed to select the deadline by which your paper should be delivered. Your paper will be completed on or before the time you stated as your deadline unless you request otherwise later on.

When choosing the deadline for your order, there are two important things to have in mind. Ensure you give the writer sufficient time to conduct in-depth research for the best quality of work. It is also important to set your deadline before the exact deadline to ensure there is enough time to review the paper and request a revision where necessary. 

Depending on the time you have before your order deadline, we also help with urgent orders where your paper can be delivered within 5 hours or less. If you need help with an urgent order, do not hesitate to contact our support team through live chat as soon as possible.

How can I check the status of my order?

To check the status of your order, simply login to your account and check on your personal order page as the status of your order is updated there. If the status is not displayed there, you can contact your writer through the special messenger on your personal order page to inquire about the status of your order. You can also contact our support team to inquire about the same.

Can you research for me if I have a reference for writing the paper?

Yes. Our writers have access to online libraries and other sources. Thus, if you provide the reference, they will be able to access the materials and do the research for you. You can share the materials with the writer if you have them. These materials can be easily uploaded with your order instructions or on your personal order page after submitting your instructions. 

Can I get a draft for my order?

Yes. You can request for a draft when filling in the order instructions. You can also contact our support team or the writer working on your project and request for a draft. The writer can be contacted through the special messenger option on your personal order page.

Can I adjust the order instructions?

As long as the changes do not violate your initial instructions, the amendments will be done free of charge. By pressing on the “Edit order details”  button on your personal order page, you can change order details such as the number of pages, the title, or other order instructions. These details should only be made before the order is assigned to a writer. In case the changes made add on the number of pages or shortens the order deadline, you may have to pay an additional fee for the new instructions.

Changing instructions for an order that the writer is already working on might be hard as the writer has to be compensated for the time used working with your initial instructions. If major changes are involved, price recalculation might be necessary.

How will my order be delivered?

As soon the writer completes processing your order, it is sent for editing where it is edited and checked for plagiarism. When we are sure that your order is original and error-free, the paper is delivered to your personal order page. Once the order is delivered to your personal order page, you will receive an email notification on your personal email address. Please review your paper and approve it if it satisfies your academic needs and all order instructions had been followed. The first version of your paper is delivered as a pdf document and cannot be downloaded nor edited.

You can either approve the paper if you feel all instructions have been followed carefully or send it back for editing if you find any mistakes. After approving your order, an MS word version of the order is uploaded on your personal order page. This version is both editable and downloadable. It is your responsibility to approve your paper and download it on time to meet your deadline.

Our Writers

What credentials do your writers have?

All our writers are academically qualified. Most of them are holders of a diploma, a degree, masters or a Ph.D. and they must be in a position to prove this. Apart from their level of education, they all go through a series of tests to determine their level of knowledge and experience in the academic writing field. Only those who pass the tests are allowed to join our team of writers.

To ensure they perform as expected, the papers they deliver are regularly evaluated. This ensures that only the best writers remain in our team for maximum customer satisfaction.

How can I be sure my essay has been assigned to the right writer?

It is our responsibility to assign all orders to the writers we believe are in the best position of handling certain orders. Trust us in getting the best expert to handle your order. Before assigning any order to a writer, our quality department reviews order instructions to determine the requirement of your assignment. This helps them decide who among our writers can work on the order and give the best results.

The writer selected to work on your order reviews order instructions after which they confirm whether they can complete your order or not. If you had worked with a certain writer and would love to have them work on your current order, do not hesitate to contact our support department and request to have the writer assigned your order.

Can I communicate with the writer handling my essay?

Yes. You are free at any time to message and chat with the writer handling your order through the special messenger on your order page. Do not hesitate to contact our support team if you are unable to contact your writer. You are not allowed to communicate with your writer outside the means of communication provided by our company. Going against this can lead to the termination of your contract.

How are your writers categorized?

Our writers are categorized into three groups which are as follows

1. Best available. This is a category of free professional writers. These writers are assigned to orders according to their expertise and the level of difficulty of the order.
2. Advanced writers. This category comprises of writers with the best rating from our customers. Most of the writers in this category have worked with us for a long time and are highly experienced. An additional fee of 25% of the initial price is paid to get a service from a writer in this category. This is because you are guaranteed the highest quality of work.
3. ENL. This means “English as a Native Language”. This refers to a team of writers who are native speakers which mean English is their first language. A fee of 30% of the initial price is paid to get services from a writer in this category.  

The performance of each writer is evaluated regularly to ensure they perform as per their categories or better. This is why some writers might be moved from a category to the other due to their performance. These movements happen between “best available” and “advanced writer” categories.

Our Services

What services do you offer?

As long as a topic has English language sources, then we can and are always ready to help with it. Our customers are privileged to get custom academic writing, proofreading, editing, and formatting services from us. We offer these services in over 80 subjects and at all levels of study. If you can’t find the name of your subject on the choices provided, that does not mean that we can’t handle it. Fill in the name of your subject on the “other” button provided in the order form.  Our aim is to solve all academic problems for students all over the world. These services are provided by our highly qualified, professional academic writers.  

How can I use the essay I ordered from you?

The essays we deliver to our clients should be used for research and reference purposes only. They should aid you in developing your own essays. You do not have the right to pass any work you receive from us as your original work. In case you have to use some parts of the essay in your original work, you must ensure that those parts are paraphrased and carefully referenced.

Do I have to reference you in my work?

Referencing us on your work or not is your personal decision. Before deciding on whether to reference us in your work, please review your institution’s definition of plagiarism and cheating. From this, you can decide on the best decision as you are responsible for any action you make regarding the essays you receive from us.

Will you reuse the work you delivered to me?

No. We do not re-use any of the essays we deliver to our clients. We also do not have a database for pre-written essays and thus all essays are written from scratch and as per the customer’s specific instructions. Your essay will not be shared with a third party and thus you can be sure to be the only person holding any materials you receive from us. Even in a case where a topic is repeated, the order assigned to a different writer who writes it from scratch.

Is writing academic papers for students ethical?

Yes. The help we offer students aims at guiding them in doing research, writing essays, referencing, and citing in any of the major citation styles. We do not encourage students to use the essays we deliver to them as their final work. The following are legal ways to use the essays you receive from us.

1. To guide you in doing your own research.
2. As a source of topic ideas and reference.
3. As a sample to guide you on how to approach the subject matter.
4. As an inspiration when writing your own paper.
5. As a comprehensive template for writing your work.

Can you handle a paper with many specific requirements?

Yes. With our highly qualified team of experts, we can handle any complex topic or specific assignment instructions. Contact us as soon as possible if you have any complex assignments. Do not wait until the last minute as such assignments might require more time for the writer to undertake in-depth research. When giving your order instructions, please ensure you include all the details, files, and instructions.

Confidentiality, Security, Guarantees

Can you meet my deadline?

Definitely. At Online Essay Help we guarantee on-time delivery of all our orders. To help us accomplish this, please ensure you provide all important details and files to the writer.

How do you verify my paper is 100% original?

Once each order has been completed, it is scanned through a plagiarism detecting software to ensure it is original. We are very careful when it comes to plagiarism and any writer who delivers plagiarized content is terminated. This is because we are aware of the negative impact plagiarism can have on the life of a student.

Are your services guaranteed?

Yes. Customer satisfaction is our top-most priority and thus we will do anything in our power to ensure you are fully satisfied with the services delivered to you.

What if am not happy with my paper?

We always try our best to ensure we deliver high-quality content that meets the client’s needs and expectations. If you are not happy with the paper delivered to you, you will be provided with several options to ensure full satisfaction.

We offer free unlimited revisions on all our orders as long as the revision request meets the criteria for a free revision. Please review our Revision Policy to learn more. To request the free revision press on the “send for revision” button on your personal order page. Ensure you clearly give all the information needed for revising your order. You should also set a revision deadline giving the writer enough time to revise your paper.

You can also request and receive a refund in a case where you are not happy with your order. A customer can get a partial or a full refund depending on the level of dissatisfaction. Please read our Money-back Guarantee to learn more about how you can request and receive a refund.

Will you maintain my privacy?

Yes. We do not for any reason disclose customer personal data to third parties. Nobody will ever know that you are working with us. With Online Essay Help you are guaranteed of total confidentiality and security of your personal data. To learn more about how your data is collected, stored, and processed, please read our Privacy Policy.

Can I order securely on your website?

Yes. All your data is encrypted and we do not collect nor store your payment details. This ensures the security of your credit cards. Thus you should feel free at any time to order from us knowing that our company will ensure your security and that of your personal data.

Can I trust you?

Yes. You should trust us as we will never disappoint you. We know how a single, small mistake can tarnish our name thus we give our best to our customers. Each order is treated specially and all our writers have the best academic qualifications and training. They are all trustable and they know that little mistakes can lead to their termination and thus they are committed to everything they do. Due to this, we have a high customer-satisfaction rate. 

Can I delete my account?

Yes. Please contact our support team to get help with deleting your account. It is important to note that we will not be able to save the history of your orders once your account has been deleted. This means that you will not enjoy an accumulative discount on creating a new account as we cannot restore your ordering history. 

What guarantees do you offer?

To ensure maximum customer satisfaction, we offer the following guarantees.

1. Plagiarism-free guarantee. We have entered into a legally binding contract with our writers stating that all orders will be written from scratch and as per the instructions. All essays are scanned through a plagiarism detecting software to ensure they are original. We do not resell or publish essays after delivering them to the clients. You can request a plagiarism report which will be delivered with your order to show that the paper is original.
2. Privacy Policy. We only request information that will aid us in processing your order and we do not request for data that we do not need. This information is encrypted and protected from any unauthorized persons. You can review our privacy policy to learn how your data is collected, stored, and used.
3. Free-revision Policy. Free revisions are offered as per our revision policy. Please visit this page to learn more about how free revisions are offered and your right to a free revision.  
4. Money-back Guarantee. You can request and receive a partial or full refund at any stage of your order as per our money-back guarantee.

Other questions

Do you offer any discounts?

Yes. We offer discounts and bonuses to all our customers fairly. We try our best to ensure that all our customers have equal access to bonus and discount information equally.

Why should I choose your company?

The following are some of the major reasons why you should choose our company for the best essay help services.

1. 100% original content. This is because we do not have pre-written essays and thus all our essays are written from scratch as per a customer’s specific instructions.
2. 24/7 customer support services. Thus you can contact us at any time to have all your academic needs taken care of immediately.
3. Best and most qualified writers. Our writers have high academic qualifications with most of them being graduates from the largest universities in the world.

Can I place a large order with a short deadline?

This will depend highly on the specifications of your order. Some very large orders cannot be completed within a short time as enough time is needed to do quality research. To be on the safe side, please place your order as soon as you realize you need help. Contact our support team for assistance with any urgent order. We will review your order instruction and inform you within the shortest time possible whether we can process your order within the available time or not.

Why should I choose you over your competitors?

The following are the major reasons why you should choose us over other companies providing online essay help services.

1. All our custom essays are written from scratch and thus they are original and plagiarism-free.
2. Our services are secure and thus no one will ever know you are working with us.
3. You get value for your money or your money back as we have a Money Back Guarantee.
4. We do not resell our papers.
5. Our services are at a fair price.
6. You can get help with urgent orders.