Terms and conditions

Online Essay Help is an online platform providing academic help. We offer research services on essays, dissertations, and any other writing service. We have employed expert academic writers who prepare custom essays for our clients. Our aim is to solve academic problems for students all over the world and ensure the reach all their academic goals. 

The Terms and Conditions stated on this page govern the way people access and use our website. Please read them carefully before accessing or using our website. If you disagree with any part of the Terms stated on this page, please do not access or use this website or any of its services. 

Sharing your personal details or ordering for a service with us is viewed as your agreement to be bound by these Terms. This means that you have a full legal authority to enter these Terms and to be legally bound by them. If you violate the Terms and Conditions stated on this page, you are not guaranteed a refund on any loss or damage you might incur. 

 Important phrases

Agreement– This refers to a typically legally binding arrangement between parties that has been accepted by the parties involved. In this case, it refers to the Terms and Conditions that have been displayed on this page.

We, Service, Company– This refers to Online Essay Help the website providing essay help services to students and researchers as per the Terms and Conditions on this page. 

Writer– This refers to a freelancer who has been employed by our company to provide research and writing services to our clients on behalf of the company.   

Customer– This refers to a person placing an order with us to get academic help at a fee that is calculated according to our current price on the pricing page. 

Order– It is an electronic request of a paid service from the customer for a certain product or service.  

Order Status– It describes the progress or stage in the processing of a product.

Order Revision– This refers to the editing of a product that had been written to eradicate any mistakes in the product. 

Product– Refers to an electronic format document resulting from the processing of order instructions as it had been requested by a client. 

Support Team, Support– This refers to the part of the company’s organization structure whose main function is to coordinate the order process and assist clients to solve any problems they encounter in their interactions with our website.

Quality Assurance Department– This refers to the part of the company’s organizational structure whose mission is to ensure customers receive quality products and services from our website. They also access the quality of a product or a service in case of a complaint from a client. 

Nature of Product and Terms of Usage

Our custom essays are written by expert academic writers who are assigned orders according to their area of expertise. The essays are written following all order instructions after which they are delivered to the client. All written materials delivered by our writers are to be used for research and reference purposes only. You are responsible for any inappropriate or improper usage of any of the materials you receive from us. 

Order Placing and Registration

1. During the registration process, you will be requested to give your name, phone number, and email address. Please ensure you share valid information with us. Use a valid email address and phone number as they will be used in case we need to contact you. If you provide incorrect information you will be violating the Terms and Conditions stated on this page. 
2. It is your responsibility to update any information we hold about you in case of any change in the data. You must ensure that the information we hold about you is correct and up to date. You can update the information by pressing on the settings option. You can also contact our support team for assistance. 
3. The only way to place your order is by filling the order form. The order form is provided on our website. The order form gives details on order parameters, delivery terms, and the scope of work. Ensure you indicate all important instructions for your order.

Order Payment and discounts

1. When you place your order on our website, we assume that you have carefully read our Terms of use and have agreed to purchase the product as per the Terms. 
2. Upon placing your order, make payments immediately so your order can be assigned to the most qualified writer who is available and ready to start working on your order. Your order will be assigned to a writer only if payments have been made in full and the payment authorized. 
3. The calculation of the price of your order will be done automatically by our system according to our current pricing as indicated on our “Pricing” page. This amount should be paid as soon as possible to have your order assigned to a writer. We are only responsible for the delivery of a product that has been paid for and the payment authorized. 
4.  To decide on the payment method to use, please check on the payment methods available on our website during the time you are making the payment. 
5. Bonuses and discounts are offered at the discretion of our company which depends on the current discount policy.
6. The company promises to ensure all its customers can access discounts and bonus program information equally.
7. You have the right to request and receive a refund at any stage of your order if you decide to stop working with us. The refund will be processed according to our Money-back Guarantee. In any refund case, our company will not be held liable for transfer anomalies, Bank Transfer fees, or any delays arising from any bank service issues.

Taxation

1. By purchasing our products and services, you admit that you will observe any obligations under income tax provisions in your authority.
2. It is your responsibility to pay all taxes applicable depending on the nature of the product or service provided. This includes Service or value-added taxes. 
3. You will also be subjected to taxes and other fees charged based on your area of residence and location.

Order Processing

1. Order validation. We must re-check your completed order to ensure all order instructions have been followed. In case of a mismatch between order instructions and the completed paper, we will modify the order to ensure it satisfies order instructions as stated in the order form.
2. Order volume. The order volume depends on the number of words or pages. One double-spaced page should have 275 words and 550 words for a single-spaced page in a word document. When filling the order form, ensure you indicate the preferred number of pages or words for your order. This should be followed strictly and in case of a mismatch, feel free to contact us so we can reformat the essay to match your instructions.
3. Change in order details. You can only change order instruction if the writer assigned your order has not started working on it. If you must make changes when the writer is already working on your order, you might have to extend the order deadline and pay an additional fee. This depends on the impact of the changes.
4. Resources. You can upload any materials you want the writer to use in processing your order. This can be done by pressing the “files” button on the order form. If you have already placed your order, visit your personal order page and press the “files” button to upload the files. If you do not have the files you can share links or give details to assist the writer in getting the files. Please ensure you provide the files early to give the writer enough time to use the files in processing your order. 
5. Communication. You can communicate with our Support Team through live chat, calls, or email in case you have any concerns. To communicate with the writer assigned your order, you can use the special messenger on your personal order page to follow-up on the progress of your order. Communicating with your writer will ensure everything happens as planned.
6. Progress tracking. All information concerning your order and its status is updated on your personal order page. If you realize that the status of your order is not updated on your personal order page, please contact our support team to get the updates.  

Order Delivery

1. It is our responsibility to ensure all orders placed on our website are delivered on time and thus meeting the order deadline.
2. It is your responsibility to provide us with secure delivery channels for the delivery of your product. Please ensure you share a valid email address and a phone number that can be used to contact you. We will not be responsible for a late delivery caused by spam filters, internet outages, incorrect email, or other causes beyond our means.
3. Once your product has been delivered, it is your responsibility to review the finished order and approve it if it matches the order instructions. Do not hesitate to contact us in case of any problem. Once you approve your paper, it will be provided as a Microsoft word document which is an editable and downloadable version of your order. It is your responsibility to download the essay on time to meet your deadline.
4. In case the order does not satisfy your academic needs, you can request and receive a refund. Please review our Money-back Guarantee to learn on your right for refund.  

Order Revision

1. You have the right to request and receive a free revision as long as your revision request meets the criteria for a free revision as stated in our Revision Policy.
2. Your revision request can be declined if your revision instructions are inconsistent with your initial order instructions. In case of a change in order instructions, you will be requested to pay an additional fee.
3. Your multiple revision requests can be declined or limited if your behavior demonstrates the purpose of exploiting the writer or if your revision requests seem unreasonable.  

Refund Policy

It is our responsibility to deliver all our orders on time and without violating any customer commitments. In case any of your commitments is violated, you are entitled to a partial or full refund depending on our Money-back Guarantee.

The Use of the Products

1. Any time you purchase a product from us, you must agree that it is for personal and non-commercial use. The payment you make is a reflection of the time and effort involved in the processing of your order until it is delivered. The money also helps in the maintenance and administration of our website to ensure product delivery.
2. You do not have the right to reproduce, modify, display, or distribute any of the products you receive from us on the internet or in the form of a hard copy above a reasonable limit necessary for personal use.

Plagiarism

When you place your order on our website or make payment for a product you accept that:

1. We have the right to cancel any agreement, arrangement, or contract we hold with any person who tries to pass any essays received from us as their original work. 
2. You are not allowed to pass or distribute any of the works you receive from us to third parties for commercial or any other purpose.
3. We have the right to refuse or stop working with you if we find out you have used any of the products you received from us in a way that is against the Terms stated on this page. 
4. You will not put your name on any of the products you receive from us and will use such products for research and reference purposes only. Any materials you receive from us are to be used as a model, or an example to aid you in writing your own paper. 
5. You are responsible for any unethical, illegal, or inappropriate use of any of the products you receive from us. This includes any disciplinary actions resulting from illegal, improper, or unethical use of the products. 

NB. Our aim is to help students achieve their academic goals and we do not encourage, allow, or knowingly get involved in behaviors that encourage plagiarism, cheating, and academic fraud or dishonesty. We adhere and abide by all copyright laws and we try our best to ensure our clients abide by all copyright laws and do not plagiarize their work.

Any written work you receive from us should be used as a model paper or an example to aid you in developing your own work. You should never use them as a substitute for your own work. In case you decide to use entire parts in your final essay, they must be paraphrased and cited properly.  

Personal Data and Payment Information: use and security

To get more information on how your personal data is collected, processed, and stored, please read our Privacy Policy.

Account Information and Security

1. During the process of registration, you will be requested to share some personal data such as a working email address, name, and phone number. You will also be requested to create a password that will help keep your account secure.
2. You should never share your account information with anyone as sharing this information will make your account insecure.
3. All activities and orders related to your account are your responsibility and thus nobody should access your account details. You can change your password any time if you suspect that any person has your password. You can also contact our support department if you have problems changing your password.
4. We have a “forgot password” button that you can use in case you forget your password. To reset your password, you must be able to satisfy our security check.  

Use of the Website; termination and suspension of use

1. You can only access and use our website for personal and non-commercial purposes only. 
2. You should never use our website for any of the following illegal purposes.

• To circulate any information that is not permitted by the law or that breaches any applicable laws.
• To share information that encourages behaviors that constitute a criminal offense.
• Acting in a way that affects the way other people access or use our website. 
• To electronically store or share materials that are protected by copyright laws without getting permission from the owner of those materials.

3. You will take full responsibility for any loss or cost that might result from you breaching any of the Terms stated on this page.
4. Breaching any of the terms stated on this page might result in you being terminated from using our website. 
5. You will be suspended from using our website if we realize or suspect that your use of the website is likely to affect other clients. 
6. Communicating with a writer in a way not allowed on our website is a violation of these Terms and thus you should never do it. 

Intellectual Property Rights (IPRs)

1. IPRs in the products
   1. Our writers are responsible for drafting all the essays delivered to our clients. 
   2. The copyright of all products delivered is retained by our company, our partners, or affiliates.
   3. You are granted a non-exclusive license on the products you purchase from us. In this case, you are permitted to use the products for personal and non-commercial purposes only.
   4. You do not have the right to share or produce copies of the products you receive from us or the contents of our website without our permission.
   5. You will be responsible for all losses resulting from unauthorized or inappropriate use of our website or the products you receive from us.

2. IPRs on any materials we receive from you.

When sharing or uploading materials on our website, please ensure that those materials do not violate the intellectual property rights of a person or break any applicable laws. This is because you are responsible for any loss we may incur resulting from your violation of these rules. 

3. IPRs on the website
   1. We own and license all IPRs in all parts of our website.
   2. No IPRs on any part of our website can be transferred to any person after accessing the website.
   3. You do not have the right to download, disseminate or copy any materials from our website unless it has been permitted on the Terms on this page. 

Disclaimer and Limitation of Liability

1. There is no guarantee that the website will meet all your expectations. You might not be able to access nor use our website and its services especially if your computer does not support modern technology such as encryption.
2. You must use the World Wide Web (www) which is an independent body to access our website. We do not guarantee safety when using the World Wide Web and the use of it is at your own risk. You are also subject to all applicable national and international laws and regulations when using the World Wide Web.
3. You will find links and hyperlinks to other websites owned by third parties. In case you follow the links please read the Terms of use and other policies on the websites before sharing your personal data with them.
4. In case any modification is made on the website, we will not be responsible for any loss that might emerge from such a modification. 
5. We will not be responsible for any loss or damage arising from your inability to use the website. 
6. None of the Terms stated on this page are intended to limit any liability for death or personal injury resulting from negligence from our staff. 

Fraud

We always do our best to protect our clients from fraud. We must also prevent the users of our website from circumventing the company’s right to earn from the services it provides. The following are some of the things we consider as a fraud.

• Unwarranted chargebacks. 
• Sharing personal information with a writer with the aim of communicating outside the methods permitted by the company.
• Making payments using unauthorized payment methods. 
• Opening multiple accounts with different names.
• Uploading fake identification documents.
• Using any work delivered to you without paying for it.

The following are some of the practices we have employed to prevent fraud.

• Closing accounts that have been opened using fake documents.
• Publishing unpaid essays on our website for commercial purposes. 
• Reporting fraud to authorities. 

Miscellaneous

1. Our company has the right to transfer its rights as stated on these Terms to another business as long as client safety is assured. On the other hand, clients do not have the right to transfer their rights to third parties. 
2. In case you breach any of the terms stated on this page and no disciplinary action is taken against you, a repeat of the same mistake will not go unnoticed. This means that you should always respect the Terms at all times in the future.  

Notices

1. If you want to send any notice to us, please send a written message to our support team through the messaging system on our website. You can also send the message to our personal email address. 
2. The following are ways in which notices will be sent to you from our support team. 

• Display of the message on the website.
• A message on your personal order page.
• An email to your personal email address. 

Governing Law and Jurisdiction

1. All the terms stated on this page are governed by the laws of England and Wales.
2. In case of any dispute between the parties involved concerning this Terms, they must be resolved by negotiations between the parties involved. Failure of the parties to reach an agreement, the dispute can be resolved by arbitration under the London Court of International Arbitration (LCIA). 
3. The parties involved must agree to try and solve any dispute in arbitration on an individual basis. There will be no right or authority for any dispute to be brought, heard, or arbitrated as a class, collective, representative or private attorney general action.  

Amendments 

1. Our company has the right to do any of the following at any time.

• Make changes to any features, information, specifications, or functions of our website or the services offered. 
• Suspend or discontinue permanently or temporarily any part of the website or service without prior notice.
• Restrict the access of certain services or parts of the website without notice and with no liability to any loss that you might incur. In this case, we will try our best to notify you of any changes that might adversely affect any of the products or services you are interested in.   

2 .The Terms stated on this page will be updated or revised regularly. In case these Terms are updated or revised, you will receive an email notification, a display on the website, a message on your personal order page, or a display of the updated copy of these Terms on our website. In some cases, you will be requested to give your explicit consent to be bound by the new Terms. From the time of the update, your access to the website will be as per the updated Terms.  

Contact Details

If you have any questions or concerns, do not hesitate to contact our support for assistance. There are different methods of communication you can use to contact us. You can contact us through live chat, calls, and emails to our personal email address and through the special messenger on your personal order page.   

Plagiarism Free Guarantee

Plagiarism is completely unacceptable in the academic field as it is regarded as academic fraud. It can ruin your academic life as it can negatively affect your grades if you submit a plagiarized essay. Hence, submitting plagiarism-free essays is very important. This calls upon for the need to hire a professional academic writer to help you develop plagiarism-free content. 

Online Essay Help is a reliable website providing essay help services. We take content originality very seriously. Our custom essays are written from scratch making them 100% original. We normally check all our papers for plagiarism before delivering them to the clients. 

Originality-related hazards that can ruin your paper

1. Copy-pasting information on the internet and failing to cite them well.
2. Rewriting original texts through the use of synonyms, altered sentence structure, and change of active voice to passive voice and vice versa.
3. Using texts that you have already used in your previous writings. 

Measures we take to prevent plagiarism

1. We do not just trust writers

Our writers are highly qualified in different academic fields which they major in. Having worked in the academic industry for a long time, they have gained a lot of experience thus we have developed a lot of trust in them. Despite this, we have a plagiarism detecting software where all our papers are checked for plagiarism before being delivered to the clients. The essays are only delivered if they are 100% original. If the essay has any traces of plagiarism, it is sent back to the writer for editing until it is plagiarism-free. Our plagiarism detecting software does not save checked documents to online databases and thus you can re-check the paper you receive from us for plagiarism. 

2. Our papers are delivered securely

We are very careful when it comes to the delivery of completed essays. This is done to prevent the delivered essays from being accessed by the wrong person. To guarantee secure delivery, all completed essays are uploaded to a customer’s personal order page. You must have a user name and a password to log in to your account to access the order page. This means that no one can log in to another person’s account. You are advised to never share your account details and password with anyone. You can also change your password any time you feel it is no longer secure. Do not hesitate to contact our support team if you have any security issues for assistance.

3. We do not re-use any of our papers

We understand the negative impacts of plagiarism and the importance of non-plagiarized papers thus we can never resell any of the papers delivered to our clients. You can’t also receive an essay that had been delivered to another client. In case identical orders are placed the orders will be assigned to different writers to ensure there are no chances of similarities. 

4. Sources are cited properly

Our professional writers are highly qualified and have experience in using different citation styles. The styles include APA, MLA, Harvard, and Chicago. You only need to state the style you want our writer to use. When giving your order instructions, ensure you give the preferred citation style. In case you need the writer to use a certain number of sources, do not forget to indicate this when giving order instructions. You can also upload any files you want us to use in processing your order. Once you have given all the instructions, sit back, relax, and wait. Within the set deadline, you can be sure to receive a well-written essay with all order instructions carefully followed.

5. Your paper is revised in case plagiarism is detected

Although we try our best to ensure we deliver non-plagiarized and error-free essays. In some rare cases, some mistakes might go unnoticed. That is why we advise you to review your essay before submitting it to your lecturer. If you realize your essay has any mistakes, contact us immediately. We offer free revisions according to our Free-revision policy. In case of plagiarism, you can request a free revision or a refund as per our Money-back guarantee.

Revision Policy

At Online Essay Help, we aim at providing high-quality essay writing services to our clients to ensure complete satisfaction. This has been achieved by offering free revisions. If the essay delivered to you does not meet your academic and personal needs or the writer did not follow the instructions carefully, your paper will be revised free of charge. To get a free revision, your request must meet the following criteria:

• The revision must be requested properly.
• Revision instructions must be consistent with the initial instructions.
• The revision must be requested within 14 days from the time the order was approved.
• Revision requests for large orders must be sent within 21 days after the initial approval.

Instructions

The reason for offering free revision is to ensure the final essay meets all the order requirements as stated in your initial instructions. This means that your revision instructions must comply with your initial order instructions. If you change the initial instructions, then you will not get a free revision. Our Quality Department will review your revision request and if all instructions requirements were fully satisfied, your revision requested will be rejected. 

Revision request submission

Please NOTE that you cannot send your revision request via call, live chat, or through the email. Please press on the “send for revision” button on your personal order to request a free revision. Even if you had contacted our support team through other forms of communication requesting the free revision, you must use the special revision button on your personal order page. Free revision requests should be sent within 14 days from the day the order was approved. 

After sending your paper for revision please provide the instructions explaining the changes the writer needs to make to ensure your essay as perfect as possible. 

Unlimited revisions

As long as your revision requests meet the stated criteria, you can receive as many revisions as you need. This is offered in an attempt to ensure all the issues are resolved and the order delivered is perfect and error-free.  

Deadline

You can request a free revision at any time before you approve your order. Once the order has been approved, have 14 days to request a revision after which no free revision is possible. After the 14 days without requesting a free revision, you can request for a paid revision. 

Major enhancements

Your order might require major enhancements such as the paper being written from scratch or having large parts of the essay changed. This can result from an alteration of the initial order instruction or having additional instructions. In such a case, you will be requested to pay an extra fee which will depend on the number of changes expected and the revision deadline. The same case also applies if you miss the 14 days free revision deadline after approving your paper. To get the estimated amount to pay for your revision, please contact our support team as soon as possible.

Large orders

For large orders such as thesis and dissertation, the 14 days deadline might be inadequate and thus their deadline for revision request has been set at 21 days after the initial approval. Most of these large orders are subject to the Progressive Delivery feature. This means that they are delivered in parts. Each part is delivered upon completion. Ensure you review each part before approving so you can inform the writer of any mistake before they start working on the next part. 

Revision deadline

Revision deadlines are set independently depending on the number of changes required and the availability of the writer. In a case where you request to have a different writer revise your order, you might have to extend the revision deadline with up to 12 hours. This will give us enough time to get the best writer to revise your paper.

Possible reasons for requesting a revision

The following are some of the possible reasons why a client might request a revision.

• Failure of the writer to meet assignment instructions.
• If the paper is plagiarized.
• Issues with grammar or the language used in writing the essay.
• Failure to use the instructed format
• Following order instructions incorrectly.

Privacy Policy

We have developed a Privacy Policy at Online Essay Help. This privacy policy is very important to every person visiting our website or accessing its services. Thus, we urge you to carefully go through it as it explains how we collect, process, and store the personal data we receive from you. It also shows the choices you have with respect to the personal data we hold about you.  

Personal Data refers to the information that can be used directly or indirectly to refer to you as a natural person. We are very committed to protecting this type of information from unauthorized persons and thus your privacy is highly protected and respected.   

Guidelines

To ensure the protection of your personal data, we have developed the following guidelines. 

• We are very considerate of the personal information we collect or request from our clients as they interact with our website or access our services. We only request for what we need.
• Your personal information will only be stored as long as it is needed by our company or it is required by the law. 
• You can freely control what part of your information is kept private and what can be shared with the public.
• We are very transparent about how we collect, process, and store customers’ personal information. 

This Privacy Policy covers the following

• Our website- Online Essay Help.
• Any of our mobile applications.
• Products and services that we have availed on our website such as Plagiarism detectors. 

The word service is used on this Privacy Policy to refer to all our products and services, the website, and our mobile applications.

Receiving your personal information

We can receive your personal data from the following sources

• From you when you visit our website, create an account with us or when you fill the order form.
• From our partners with whom you have entered into a legal obligation or a contract. 
• From third parties whom you have allowed sharing the information with us.

Types of data collected

The following information can be collected when you visit our website or any of our member communities. 

• Technical information
• IP addresses
• Details about the nature of the device you use to access our website.
• Your interactions with our website.

The following are some types of personal data we collect and the reasons for processing this type of data. 

	Types of personal information	Reasons for collecting this information
1	Country of the user	To verify the userTo prevent fraudulent use and resale of a user’s account.For VAT purposes and tax implication.
2	Email of the user	For  communication purposesProvides a channel to pass promotional and marketing materials to a user
3	User name and surname of the user	To verify the userFor bills, invoices, and taxation.To prevent fraudulent use and resale of a user’s account.
	City/State/ZIP Code/address	For billing information for invoices

Information use

The personal data we collect from you is used for the following purposes. 

• To facilitate the provision of services that you had ordered from us.
• To share information about certain products you had shown interest in.
• To give you more information about a product or service that you had purchased from us and other related products and services. 
• To ensure a product or service you had ordered under a contract is delivered. 
• The data is required if you have entered into a contract with us for legal purposes. 
• To pass to you information you have agreed to receive about a certain product or service.

Reasons for collecting information from you

• For a legal purpose such as under a contract or when we are allowed by the law. 
• When you have allowed us to do so due to reasons such as service provision or newsletters. 

The legal basis we have for processing your personal data

Your personal data may be processed because;

• You have entered into a contract with us. 
• You have allowed us to process the data.
• You have ordered products and services that we must deliver to you.
• You have requested us to process your personal data.
• We are observing the law and it is a legal obligation.

Ways of giving information

You can share your personal data with us through any of the following ways. 

• By sending us an email. 
• By filling the order form.
• By creating an account on our website. 
• By posting reviews and feedback on our website.
• By ordering with us.
• By contacting us through our phone number. 

The information you share with us can be educational, personal, financial, or relating to your order. This personal information will be stored safely and will be protected from unauthorized persons. 

Information we receive from other sources

We can receive your personal data when you access any of the websites we operate, a service we provide, or from our business partners who are responsible for collecting the information on our behalf. 

We can also get the data from third parties we work with such as sub-contractors in technical, business partners, payment and delivery service providers, advertising networks, analytics providers, research information providers, credit reference agencies, and background checking agencies. They may share your personal data with us for a legal reason or as part of the service we provide to you. 

Never share with us files containing your personal data or another person’s personal data as we do not guarantee the security of such information. Any files you upload, access, or download on our website might be collected and stored. Thus, you should never share files that you are not permitted to use.  

Who might we share your information with?

Your personal data might be shared with a third party for a legal reason or if you have allowed us to do so. Your personal data might be shared with the following:

• Our marketing staff. This can be done after you register on our website to enable them to share promotional materials with you.
• Our group companies. This refers to our ultimate holding company and its branches. 
• Subcontractors and other third parties to facilitate the performance of a contract that we have entered with them or with you. 
• With third parties you have allowed us to share the data with.
• With third parties who deliver certain services to us because you have ordered a product or service from us.   

Disclosing your information

If our company or its assets are acquired by a third party, we will request to have our customer’s personal data transferred back to us. 

The following are cases in which we are allowed to disclose your personal data.

• To comply with a legal obligation. 
• If it has been requested by a government agency. 
• If we must do so in order to apply or enforce our company’s terms of use or other agreements. 
• If doing so will protect the rights, safety, or property of our company, customers, or any other person.
• If the act will protect us from fraud or reduce our credit risk. 

Aggregated or anonymized data

Aggregated or anonymized data is data that has been compiled into data summaries or summary reports and is mostly used for public reporting or statistical analysis. This data does not contain any personal information and thus cannot be used to identify you. 

Data can be shared with third parties in this form for statistics but you have the right to object the use of your data even in this form.  

Information storage and use

Most of the data we hold is processed in the EU/European Economic Area or the USA. By accepting this Privacy Policy, you give us permission to process your personal data in the EEU or the USA. All the data we hold is encrypted and thus protected from any unauthorized persons.   

Why can your data be processed outside the EEA

The following are some of the major reasons why your data might be processed outside the EEA. 

• To enhance payment processing.
• To get technical support services.
• For order fulfillment.

What happens if your data cannot be processed within the EEA

• Wherever your data is processed, we will ensure the processing complies with all data protection principles. 
• Most countries in the EU Commission provide adequate protection for the rights and freedoms of data subjects. Thus it is advisable to select a country within the EU Commission to have your data processed there. 
• Reasonable endeavors will be used if the transfer is to the United States of America to ensure they participate in the Privacy Shield Program. 
• We will ensure adequacy in all other cases is observed.  

Access to your personal data via password

Never share your password with anyone. Once you have created an account on our website you will be given or you will be required to choose a password that will enable you to access this part of our website. It is your responsibility to select a strong password and to keep it safe and secure from any third party. This is because you will be responsible for any activity related to your account.

If you realize or think that any person has access to your password thus can access your account, please change the password as soon as possible on your account setting section. If you are unable to do this or face any challenges in the process, do not hesitate to contact our support team for assistance immediately. 

Transmission and storage of your personal data

Unfortunately, the transmission of data via the internet is not 100% secure. This means that we cannot guarantee the total security of your data as it is transmitted and stored on the internet. Despite this, we always ensure that the data is encrypted to the standard required by the GDPR to ensure maximum data protection

Data retention

We only keep a client’s personal data as long as it is required. Your information will be kept:

• As long as the law states. 
• Until you request us to delete it.
• Until we do not have a legal reason for keeping it.

What if you choose not to share your personal information with us?

If you refuse to share personal data that is required to facilitate the delivery of a product or service under a contract, we will refuse to enter into a contract with you. We will also refuse to deliver any product or service before you share the data with us. 

Your rights

You have the following rights under the GDPR

• The right to access, update, or delete the data we hold about you. You can request and we will make it possible for you to access, update, or have your data deleted. You can also check for these options on your account setting section. If you can’t find the options or you are unable to use them, do not hesitate to contact our support team for assistance. 
• The right to rectification. It’s your right to amend the information we hold about you if it is incomplete or inaccurate. If you encounter any challenges in the process, do not hesitate to contact our support team. 
• The right to object. You have the right to oppose the processing of your personal data.  
• The right to restrict processing. You can request us to restrict the way we are processing your personal data. This permits us to store the data but not process it.
• The right to data portability. You have the right to obtain and reuse the data we hold about you. This data will be provided to you in a structured, machine-readable, and in a commonly used format.  
• The right to withdraw consent. You can withdraw your consent of us processing your data at any time and your decision will be respected and we must stop processing your personal data. 
• The right to complain to a Supervisory Authority. If you realize or feel that your request to solve a problem was not responded to appropriately, you can complain to a Supervisory Authority. In this case, you can take your complains to the Office of the Commissioner for Personal Data Protection. 

Links to other websites

We have shared links to other sites that we do not operate. Some of these websites belong to our partner networks, advertisers, and affiliates. These websites have their own Privacy Policy and Terms and Conditions. Please read these policies before sharing your personal information with them as we do not take responsibility for any loss or damage you might incur from your interaction with the websites.

Age restriction

The access and use of our website and its services are forbidden to persons under the age of 16 years or to the extent prohibited by applicable law. Please inform us if you find out that any person below this age has illegally accessed our services and provided us with their personal data. We will delete their data and block them from accessing our services for a certain period.

Changes to this Privacy Policy

Due to the changes in laws, regulations, and industrial standards, we may make changes to this Privacy Policy from time to time. This might also arise from the changes we make on our business. If this happens, the changes will be posted on this page. This is why you are encouraged to review the company policies often to stay informed on any changes that may arise. If any of the changes we make materially affects your privacy rights, you will be informed about the changes. This can be done through an email to your personal email address, a notification on your personal order page, or a notice on this page. If you disagree with any of the changes made, please deactivate your account immediately. 

The Laws and Regulations

All the data held in the EU is governed by the following laws.

• The data protection Act (1998)
• REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016. This law protects natural persons with regard to their personal data, the processing and movement of the data. It also ensures that the General Data Protection Regulation (GDPR) rules are put in place.

Money-Back Guarantee

At Online Essay Help we have a team of professionals with whom we work to exceed your expectation on the quality of the paper delivered. We have many returning customers due to the high customer satisfaction rate. Regardless of this, we have developed a special refund system that allows you to request and receive a refund at any stage of your order.

This is due to our mission in creating a special place where customers can be comfortable and have all their academic needs satisfied. We understand that everybody is worried about their money and they need a guarantee to receive quality work for the money or their money back. This is why we have created a clear and transparent money-back guarantee. Feel free to order and work and do not hesitate to contact us if you have any questions. 

The following are cases where your money will be refunded upon request and the possible amount of refund. 

Order cancellation

1. I want to cancel my order

The first step in order cancellation is contacting our support team. You can contact them via call, live chat, or email as soon as possible. This should be followed by a cancellation message on your personal order page to confirm your intention to cancel the order. The following are refund percentages you receive in different cases.

100% refund– This is also referred to as a “full refund”. To get a 100% refund, you must cancel the order before it is assigned to a writer. If a writer has already started working on your order, he/she must be refunded for work done. You can check the order status on your personal order page to determine whether your order has been assigned to a writer. 

70% refund– If the order status indicates that a writer has already been assigned your order, you can receive up to 70% refund. This also applies when a writer has started working on your order and less than half of the order deadline time has passed. 

50% refund- You can get up to a 50% refund if you cancel your order when more than half of the order deadline time has passed. This is why it is always important to cancel your order as soon as possible and if possible before the order is assigned. 

30% refund– You can receive up to 30% refund in a very rare case where you did not approve your paper after delivery and the circumstances of order cancellation were beyond your control. This happens in very rare cases. 

It is important to NOTE that once your paper has been completed and delivered on or before the order deadline, you do not have any right to cancel the order and receive a refund. For a completed order, you can only request a refund on the quality concern. This is made possible by clicking on the refund button on your personal order page.

2. I paid for the same order twice

You are entitled to a 100% refund if you pay for the same order twice. If you realize that you have made this mistake, contact our support team via email, live chat, or call informing us of the mistake. Once this has been done, forward both receipts to our personal email address. On checking the two receipts the extra amount will be refunded to your account.

3. I accidentally placed two identical orders

Contact our support team as soon as possible if you realize that you have mistakenly placed two identical orders. This should be done before both orders are assigned to a writer for you to receive a 100% refund. Once both orders are assigned to a writer, the guidelines to order cancellation will be followed and the amount of refund will depend on the same.

Lateness

At Online Essay Help deadlines are strictly followed. This is because we are aware of the negative impact a late delivery might have on your academic life. Our team of highly qualified professional academic writers is dependable as they can write custom essays from scratch and deliver them before the stated order deadline. 

Although we are very strict when it comes to on-time-delivery of essays, your paper might be delivered late due to unavoidable circumstances. In such a case, the following criteria will apply.

1. My paper was delivered late

You are not entitled to a refund if the lateness of your order was as a result of you uploading the extra materials late or giving incomplete instructions. 

You are entitled to a partial refund through price recalculation in a case where the first version of your order is delivered late. Order price will be recalculated according to the actual delivery time making the cost lower. The extra amount will be refunded. 

You are entitled to a 7% refund if your long-term order is delivered late. Contact our support team to request a partial refund. 

You are entitled to a full refund in a case where the first version of your paper is delivered late and you do not approve the paper. If you receive a full refund, you do not have the right to use the delivered paper. The paper will be published on the internet for commercial purposes. If the paper is googled or checked by online plagiarism detecting software, it will link back to our website. 

Do not hesitate to contact our support team if you realize that your order deadline has passed and the paper has not been submitted. To request a lateness refund, contact our support team through call, live chat, or email. This should be followed with a note on your personal order page.

2. The revision of my paper was late

Revision deadlines are set independently from the original order deadline. We do not offer price recalculation or delay refunds on order revisions. 

It is important to ensure you give the writer enough time to tackle all errors when setting the revision deadline. This calls upon for the need to set your order deadline earlier than your actual deadline to ensure there is enough time for a possible revision.  

Quality issues

1. I am not fully satisfied with the quality of the order delivered.

In some rare cases, you might not be completely satisfied with the quality of the paper delivered to you. If this happens, you have the following options. 

• Request a free revision.
• Request a partial refund. 
• Request to have a different writer revise your order.

The following are the steps followed when requesting a refund in a case where you are not fully satisfied with the order delivered to you but you accept the paper and decide to revise the paper yourself.  Due to this, you decide to request a partial refund. 

• Press the “refund” button on your personal order page. This should be done within 14 days from the time the order was approved. 
• Immediately your partial refund request is received, you will be provided with an editable version of the paper. For you to get a refund, you must give strong reasons or share a revised version of your paper. This will be used as supporting evidence to back up your claim.  
• Your feedback will be reviewed by our Dispute Resolution Department and you will be refunded according to your claim and the evidence you provide at the discretion of our Dispute Resolution Department. 

The following are cases in which your dispute will be canceled after which no refund is possible.

• If you fail to provide the information requested to support your claim.
• Failure to request a refund within 14 days from the time you approve your paper.
• Failure to provide the supporting information within 14 days from the time you are provided with an editable version of the paper.

2. I am completely dissatisfied with the quality of the order delivered.

The following are the options you have if you are completely dissatisfied with the quality of the order delivered to you. 

• Request a free revision.
• Request a full refund as long as you have not approved the order.
• Request to have a different writer assigned your order.

The following are the steps to follow when requesting a full refund.

• Press the refund button on your personal order page to send your refund request. This option is applicable within 14 days from the time the order was delivered.
• Provide strong points to support your claim within 14 days. Your claim will be evaluated together with the supporting evidence you provide.  Our Dispute Resolution Department will decide on the amount of refund you should receive where you can get up to a 100% refund.

The following are cases in which you might not get a full refund.

• If you had initially approved the order. You can only get a partial refund in this case.
• Failure to avail supporting evidence within 14 days. 

If your request is accepted and you are granted a full refund, you do not have the right to use the materials that had been delivered. Such materials are posted online for commercial purposes where they link back to our website when searched using plagiarism detecting software.  

Refund on additional services

1. Progressive delivery order

Progressive delivery orders are long orders that are completed and delivered in parts upon the completion of each part. These orders have a deadline of 10 to 14 days or more. A revision request is limited to 21 days after the initial order delivery. It is important to review each part before approving it as once the part has been approved you are only entitled to a partial refund. Once you press the approve button, the writer starts working on the next section of the order. You can only request and receive a full refund for a part that has not been approved. The 10% progressive delivery fee is also non-refundable. 

2. Samples service

Writer samples are provided at a non-refundable fee of $5 upon request. It is your responsibility to ensure you check any samples provided to you on time. You only have two hours to review the samples and decide whether you want to change the writer or not. Failure to request another writer within 2 hours is viewed as your acceptance of the writer who had been assigned to your order initially. 

3. Writer’s preferences

The writer’s preference fee is refundable in a case where you pay to have your order assigned to an advanced or a native speaker but the writer is not available. In this case, we will select the best available writer to work on your order and the fee you had paid for the writers’ category will be refunded.   

4. Copies of sources used

You can request to have a list of all sources used in processing your order delivered together with your paper. Once the copies of the sources used are delivered with your order, the fee becomes non-refundable. If the sources are not delivered upon the delivery of your paper, the fee will be refunded upon request or you can still request to have the sources delivered.

Others

1. When will I receive my refund?

Quality based refunds are processed within 14 days from the time you provided documents to support your claim. This will give our Dispute Resolution Department enough time to review your claim and decide the amount of refund you should receive.

Other refunds resulting from payment errors or order cancellation will be processed within 3 to 5 business days. 

It might take a longer time for the amount refunded to reflect in your account as some bank requires more time to process the reimbursement procedure.  

2. What do I do to avoid a situation in which a refund can be required?

Ensure you provide all the instructions, files, links, and details required to successfully complete your order when filling the order form. If you realize you omitted some important files or materials, upload them on your personal order page as soon as possible. Contact our support team to ensure the writer gets the materials immediately they are uploaded.  

Maintain communication with the writer assigned your order to ensure everything goes on well and the writer can easily get your help if they need clarification or additional information. This can be done through the special messenger on your personal order page. 

 Our support team is available 24/7 and thus you can contact them at any time of the day or night for any type of inquiry or assistance. You can also track the status of your order on your personal order page where order status is posted to ensure everything happens as per your expectations. 

3. No writer is available to work on my order

It is our joy to ensure that we have enough and highly qualified academic writers to handle all orders placed by our clients. In some unfortunate cases, we might not have a writer to work on your order at that particular time. This means we might need more time to find a writer to work on your order. If this time is not available, you will be informed as soon as possible to give you time to find more options for your order from other sources. Your money will also be refunded in full before long. 

You can request to have a different writer revise your paper if you are not completely satisfied with the quality of the paper delivered to you. If we can’t find a suitable writer to revise your paper, you will be informed of the unavailability of a qualified writer to work on your order’s revision. Our Dispute Resolution Department will review your claim and you can receive a partial refund. You can request a refund by pressing on the “refund request” button on your personal order page. 

For all full refund requests, the refund must be requested within 14 days from the time the last version of your paper was delivered. All partial refund requests must be placed within 14 days from the day the first version of the order was approved. 

4. I receive my order but forgot to approve it

All orders are automatically approved by the system 14 days from the time the last version of the order is delivered. This means that you only have 14 days to review your paper and request a full refund or a free revision if the paper does not meet your expectations. 

From the moment the paper is automatically approved by the system, you have 14 days to review the paper and request a free revision or a partial refund. After the 14 days, it becomes impossible to request and receive a refund on your order.